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Pet (Nat-Purchase Item is missing)

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Pet (Nat-Purchase Item is missing)

 

Dear Team

Yesterday I’ve sent donation for my other account so I can buy stuff from the D shop.

I’ve purchase a pet (Nat) but after the transaction the item was not on my Inventory.

I have 13,823 D coins in total and now it’s 11,833 less the price of the Pet I purchase.

 

Good thing is I always take a screenshot every time I purchase item on d shop. Please see photo’s for your reference. There is the massage on the chat box saying (Deka Item use time ended {nat})

I hope you can help me solve this problem,

 

Waiting for your reply

 

IGN: Shana

Class: Hunter

 

 

Nat.jpg

Nat Pet Time Ended.png

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What is going on here, I've try to used my Dshop on my other account buying the same Pet but it's still the same, now I don't know if I can still trust your system,

It's been 4days but I don't received any help from you yet.

I've been trying to support the team but no one from the staff every care on the player, please check my account. I'm wasting Dshop 

this is the second time it happen to me. 

 

Please check the message on the chat box (green saying the Item ended) 

here are some screenshot for your reference.

Waiting for your reply

 

dekaron 2018 10 16 20h 35m 33s 0404.jpg

dekaron 2018 10 16 20h 35m 55s 0613.jpg

dekaron 2018 10 16 20h 36m 05s 0807.jpg

dekaron 2018 10 16 20h 36m 31s 0511.jpg

dekaron 2018 10 16 20h 37m 02s 0228.jpg

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